How to Make a Complaint

Last updated: October 2026

Every homeowner who contacts Nationtank Septic should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What Can You Raise With Us?

You can write to us about:

• How your contact with Nationtank Septic went, by phone or otherwise
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

What If the Problem Is With a Provider?

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you are unhappy with work on your septic system, sewer line or plumbing, the usual first step is to take it up with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Nationtank Septic cannot settle contract disputes, refund a provider's work or make decisions for a provider.

How Do You File One?

Email contact@nationtank.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

What Comes Next?

We will confirm receipt by email. Then we will look into what happened, which may include contacting the provider, and reply with what we found and any steps we are taking.

Still Not Happy?

Reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@nationtank.garden